Pay with your HSA or FSA card.
Lavior has partnered with Flex so you can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to buy Lavior products with pre-tax dollars, resulting in net savings of 30–40%, depending on your tax bracket.
Three steps at checkout.
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01
Add products to your cart
Shop as usual, then go to checkout.
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02
Select “Flex | Pay with HSA/FSA”
Choose it as your payment method. Don’t see it? You may be in Shop Pay: select “checkout as guest” to see more payment options.
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03
Enter your HSA/FSA card details
Complete checkout as usual. No card handy? Choose Flex anyway and pay by credit card; Flex emails you an itemized receipt to submit for reimbursement.
- Pay with pre-tax dollars
- Itemized receipt from Flex for reimbursement
- Sales tax on eligible items is covered too
Questions, answered.
What is Flex and what is their relationship with Lavior?
Lavior has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy Lavior products with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.
What if I don’t have my HSA/FSA card available?
If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.
Why can’t I see Flex as a payment method?
The key here is to make sure you are logged out of ShopPay. One of the easiest ways to do this is to go through checkout in an incognito window.
Why is my HSA/FSA card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Help! I didn’t receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?
No, unfortunately, this isn't a supported feature right now. If there are insufficient funds in a single HSA or FSA account, you can instead enter a credit card on the Flex checkout page. You will receive an itemized receipt and/or Letter of Medical Necessity from Flex, which you can submit for reimbursement.
My purchase receipt from Lavior has a different number than what my FSA was charged. How can we resolve it?
Please reach out, and apologies for the discrepancy. We'll review the charges and get back to you with details of the likely refund shortly.
Is sales tax covered by HSA/FSA funds, or is it treated separately?
Sales tax for eligible items is also covered by HSA/FSA funds. If the customer has a split cart, the tax will be divided among the cards based on the items.
Questions about an HSA/FSA order?
Email info@lavior.com and we’ll work it out with the Flex team.
